TERMS AND CONDITIONS OF BUSINESS

These are the terms and conditions of sale for Salon Equipment Services Limited a company registered in England and Wales (company number 15683341) whose principal place of business is at 34 Downland, Two Mile Ash, Milton Keynes, MK8 8AS, United Kingdom ("Salon Equipment Services Limited") and will apply to any products and/or services sold by Salon Equipment Services Limited. These Terms and Conditions are incorporated in all Contracts of Salon Equipment Services Limited to sell or supply Products and/or Services. Any concession made or latitude allowed by Salon Equipment Services Limited to the Customer shall not affect the strict rights of Salon Equipment Services Limited under the Contract.

1.     DEFINITIONS AND INTERPRETATIONS 

1.1     Definitions (A) "Terms and Conditions" means the terms and conditions of sale as amended by Salon Equipment Services Limited from time to time; (B) "Customer" means the customer purchasing the products or services; (C) "Products" means equipment, accessories, replacement parts and consumables, for example, but not limited to, barber chairs, upholstery, trolleys and gloves; (D) "Services" means the service(s) ordered by the Customer from time to time; (E) "Contract" means an order placed by the Customer for Products and/or Services that has been accepted in writing by a director or other duly authorised representative on behalf of Salon Equipment Services Limited. (F) "Prices" means the price or fees quoted by Salon Equipment Services Limited for the Products and/or Services; (G) "Delivery" means standard Salon Equipment Services Limited shipping to and arrival at the receiving area at the "Ship To" address specified in Customer's order. 

2.     ORDERS 

2.1     All orders are subject to acceptance by Salon Equipment Services Limited. Product orders must specify Delivery within twenty eight days from the order date, unless otherwise agreed or quoted by Salon Equipment Services Limited. 

2.2     Although Salon Equipment Services Limited may have given a detailed quotation, no order shall be binding on Salon Equipment Services Limited unless and until a director or other duly authorised representative on behalf of Salon Equipment Services Limited has accepted it in writing. 

2.3     All times or dates given for Delivery of the Products and/or Services are given in good faith and do not form part of any Contract. 

3.     PRICES 

3.1     Salon Equipment Services Limited shall have the right at any time without notice to withdraw any discount from its normal prices and/or to revise prices to take into account increases in costs including but limited to, costs of any goods, materials, carriage, labour or overheads, the increase or imposition of any task, duty or other levy and any variation in exchange rates. 

3.2     Product prices for an order remain valid for thirty days from the original order date unless otherwise quoted by Salon Equipment Services Limited. Changed orders become new orders at the prices in effect when Salon Equipment Services Limited receives the changed orders. 

3.3     Salon Equipment Services Limited may change Services prices upon thirty days written notice. 

3.4     Unless otherwise agreed all prices are exclusive of Value Added Tax and any other duties or taxes that the Customer shall be liable to pay to Salon Equipment Services Limited. 

4.     DELIVERY / SHIPMENT 

4.1     Salon Equipment Services Limited will ship according to Salon Equipment Services Limited's standard commercial practice, and risk of loss or damage and title will pass from Salon Equipment Services Limited to the Customer at the "Ship To" address. Until this time SES is responsible for the goods in transit.

4.2     Shipping and handling charges will be listed separately on Salon Equipment Services Limited’s invoice when not included in the Product's purchase price. 

4.3     If the Customer fails to take delivery of Products and/or Services tendered in accordance with an order, then Salon Equipment Services Limited shall be entitled to immediate payment in full for the Products and/or Services. All costs for storage and any additional costs incurred as a result of such failure. 

4.4     Salon Equipment Services Limited shall be entitled to invoice the Customer for the cost of all pallets and other returnable packaging materials unless the same are returned to Salon Equipment Services Limited in good condition carriage paid within thirty days of the date of delivery. 

4.5    SES aims to dispatch all online parts and stock items within 48 hours. Please allow 48 hours to pass before contacting SES with reference to missing deliveries. Please use your online order number in any correspondence. 

5.     INSTALLATION AND ACCEPTANCE 

5.1     Product installation information is available with Products, on quotations or upon request. Installation by Salon Equipment Services Limited, when included in the purchase price, is complete when the Product passes Salon Equipment Services Limited's standard installation and test procedures. 

5.2     For Products without installation included in the purchase price, acceptance by the Customer occurs upon Delivery. 

5.3     For Products with installation included in the purchase price, acceptance by the Customer occurs upon completion of installation by Salon Equipment Services Limited. If the Customer schedules or delays installation by Salon Equipment Services Limited for more than thirty days after Delivery, then Customer acceptance of the Products will occur on the thirty-first day after Delivery. 

5.4     The Customer shall prepare the area of delivery and installation for Products and provide Salon Equipment Services Limited (including its employees, agents and sub-contractors) with free access to the place of installation and with free access to any services or facilities that may be required to deliver and install the Products. Where the same has not been provided Salon Equipment Services Limited shall be entitled to charge for the same. 

5.5     Whilst every effort is made to be as accurate as possible when giving a quotation for the cost of an installation, Salon Equipment Services Limited may need to apply an additional charge to a customers account for additional fittings used during an installation by an engineer. 

6.     PAYMENT 

6.1     The Customer will pay Salon Equipment Services Limited the Prices applicable to the Products ordered in accordance with the due date set out in the relevant order acceptance letter. 

6.2     The Customer will pay Salon Equipment Services Limited the Prices applicable to the Services ordered in accordance with the due date set out in the relevant Schedules. 

6.3     The standard payment term for Product orders via phone or quotation below £1,000.00 (One thousand Pounds Sterling) is that payment is due immediately on placement of order.  unless otherwise agreed or quoted by Salon Equipment Services Limited. 

6.4     The standard payment term for Product orders equal to or exceeding £1,000.00 (One Thousand Pounds Sterling) is that 80% of the order value is due as a deposit with the remaining amount of 20% of the order value is due on delivery or installation date.  unless otherwise agreed or quoted by Salon Equipment Services Limited. 

6.5     Payment terms are subject to Salon Equipment Services Limited credit approval. All Prices are exclusive of VAT. Salon Equipment Services Limited may charge interest at a rate of five percent above the base rate of the Santander UK Plc from time to time for late payments. 

6.6     Salon Equipment Services Limited may change credit or payment terms at any time when, in Salon Equipment Services Limited’s opinion, a Customer's financial condition, previous payment record, or the nature of Customer's relationship with Salon Equipment Services Limited so warrants. 

6.7     If payment has not been received within the agreed terms, then Salon Equipment Services Limited reserves the right to use a third party to assist in recovering any of the outstanding balance, and to apply the cost of any third party to the customers account. 

6.8     Current methods of payment and additional payment information are available on request from Salon Equipment Services Limited. 

7.     RETURNS 

7.1     Salon Equipment Services Limited will allow the Customer to return a Product within twenty eight days of Delivery if it is found to be defective within that period. Returns or repairs beyond this time will be notified and subject to the appropriate manufacturer warranty, if any. 

7.2     All damaged or broken goods must be returned before a replacement or refund can be given. Or photographic proof supplied to SES may be accepted.

7.3     When Salon Equipment Services Limited agrees to a refund, then Salon Equipment Services Limited will refund the actual cost of the product or service itself and associated items, e.g. Delivery but SES is not responsible for loss of earnings or loan equipment.

7.4     Salon Equipment Services Limited is responsible for any refunds and not its Suppliers or Delivery companies.

7.5     Returns shall be sent to Salon Equipment Services Limited’s premises at the Customer’s risk and expense. Salon Equipment Services Limited reserves the right to refuse to accept such returns if they are not returned in their original packaging in a clean, unused, undamaged and re-saleable condition.

8.       WARRANTY

8.1       All products sold are supplied with a 12 month manufacturing warranty - all products are guaranteed according to the individual manufacturer’s warranty.

8.2      SES will also require photographic evidence damages and faults before resolving any issues.

8.3           Where an additional warranty has been offered the following will apply: 

• 1st year will be under the manufacturer’s warranty as above.
• Year 2-3 will be parts and Labour for repair or replacement of any defective product or  part. 
• Year 4 will be supply of parts only.

8.4       All warranties are covered for UK - warranties will be void if transported  or delivered out of the UK.

8.5       Warranties do not cover the following:

• Accidental damage 
• Wear & Tear
• Any work carried out by a 3rd party unauthorised by SES
• Natural lifespan of any product 

9.        CANCELLATION OF PRODUCTS

9.1           Cancellation of orders for special orders, custom made or bespoke goods cannot be accepted.

9.2           If stock items are cancelled before dispatch there will be no charge.

9.3           Goods correctly supplied may not be returned without SES’s consent and any returned goods could be subject to a 20% re-stocking fee.

9.4           Carriage costs will not be refunded.

9.5           Any returned goods must be received in their original packaging undamaged.